SC Leverage invested in CIMA’s new field service tracking& CRM tool- Field Track 24– to leverage the real time capabilities offered by the tool and provide best in class end to end asset management and tracking services to the industry. SC Leverage’s expertise, industry knowledge and partnerships with key technical and logistics companies guarantee an advanced and holistic approach towards your asset and equipment management operations. Our asset management services will provide significant CAPEX reduction opportunities to your company and release you from all day to day tasks so that you can focus on your core business.
SC Leverage’s asset management services can be used by any company using or leasing assets like cabinets, freezers, coffee machines, vending machines, HORECA equipment, printers, building facilities or any other kind of leased equipment. Our asset management solutions cover the overall network and assets lifecycle from the moment of purchase until final recycling at the end of their life. More specifically we can cover the purchasing processes, importing, warehousing, quality and compliance checks, distribution to the points of sale or any other customer of your business, preventive maintenance, repairs, redressing and finally recycling according to the European Union standards.
E2E Asset Management Operations
The overall operations are managed and monitored by our Customer Service department. Our Customer Service reps. receive your customers or salesforce requests (placements, returns, repairs, maintenance, assembly or any other enquiry) log a ticket in the system and the system routes the ticket to the respective service provider (technical company or technicians, logistics providers). The whole ticket/order cycle is completed within the pre-defined timings for each type of request and ticket resolution performance is tracked by the system against the pre-defined Service Level Agreement.
The end to end processes are managed within the Field Track 24 platform, which is providing real time data through the mobile apps used by technicians, carriers, or your salesforce. You have direct access and real time overview of everything happening within your network, through our web platform. More specifically, you can:
- See where your assets are deployed on the map, using the GPS location last received for the specific asset tag
- Review the list of tickets created and their status – per asset, service provider, area, or any other parameter you select
- Monitor the execution time per ticket and the service level per provider
- Access all historical data and reporting on each ticket and transaction (eg repairs, movements, maintenance, visits, or simple enquiries)
Depending on your network structure and capabilities, you can select any of the above services (Field Track 24 software, Customer Service& Call Center, Technical Service, logistics, recycling, asset monitoring and inventory count), or choose to outsource your end to end asset management operations.